How do I change the invoice payment method?

Step 1

Sign in to the Billing Area.

Step 2

Select the Unpaid Invoices section in the middle of the screen.

Step 3

Select the invoice that is currently unpaid.

Step 4

SelectOn the Departmentright-hand thatside closely resemblesof the issueinvoice, you arecan having.currently see the Payment method is currently set to Paypal Agreement on the drop down. To switch it, select the PayPal agreement dropdown.

Step 5

On the Ticket Information section on the top. Select the RelatedPayment ServiceMethod you ifwish applicable.to use. After that, the invoice would update the payment method.

Step 6

Select the Priority of the ticket.

Low Priority

Max ticket response time of 24 Hours. Non-urgent ticket. Problem impacting product/service that's not impacting the end user's experience. Service is online/usable.

Medium Priority

Max ticket response time of 12 Hours. Semi-urgent ticket. Problem impacting product/service that is slightly impacting the end user's experience. Service is sick/mostly usable.

High Priority

Max ticket response time of 4 Hours. Urgent ticket. Problem impacting product/service is ultimately impacting the end user's experience. Service is offline/unusable.

Step 7

Fill in the Subject, summarizing your message in under a sentence.

Step 8

Fill in the Message, and attempt to much as much info as possible in the message box. The more information you put in, the fewer questions we have to ask which allows us to resolve your query faster.

The less information you put in the message. The more time it would take for us to figure out what the problem is. Below is an example.

The more information you put in, the less time it will take for us to resolve or help you with your issue! Below is a great example. This example allows us to know the problem instantly and work to resolve it!

Step 9

Attach Files, if applicable.

Step 10

Submit the ticket, you will receive an email confirmation saying your ticket has been received with more information.