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What does this error mean? This usually means the daemon that your server is on has stopped responding or it's offline. The daemon is still pingable but is unable to send data to the multicraft panel. If the issue does not resolve after 5 minutes we recommen...

Step 1 Sign in to the Billing Area. Step 2 Select the Support icon on the side navigation bar. Step 3 Select Open Ticket in the sub-menu that appeared. Step 4 Select the Department that closely resembles the issue you are having. Step 5 On the...

Step 1 Sign in to the Billing Area. Step 2 Select the Dropdown next to your name. Step 3 Select Change Password. Step 4 Type your Existing Password, then type your New Password. Finally, you would confirm your New Password. Step 5 Click Save C...

We understand that sometimes, the product you receive is not what you fully expected. Maybe you had a change of mind about starting your new server, maybe some financial problems hit, and you are no longer able to pay for the service. Not to worry, we have a p...

In this guide, you will learn how to link up your website to Cloudflare. Aquatis strongly encourages customers to link their website to Cloudflare as it improves your website and application performance/security. Cloudflare is free. Step 1 Navigate to Cloudf...

The nameservers for our website hosting plans are below. Upon changing them, the domain can take 24-48 hours to fully propagate to us. Do not try to visit your website while the name servers are still changing, this can result in your home network caching old...

In this guide, you are going to learn how to point a domain to a hosting provider by changing the domain’s nameservers. This way, you can move your site to another hosting provider while still keeping the old domain name. What are name servers? Nameservers a...

What does this error mean? This means our database for the multicraft interface for accepting logins is having issues or it's offline. We recommend that you wait a couple of minutes and see if the error fixes itself. If the issue does not resolve after 5 min...

What does this error mean? Your Minecraft server client cannot connect to a sub-server on a bungee server. If the issue does not resolve after 5 minutes we recommend you contact our support team here as soon as possible! What causes this error? This happen...

This article explains how you would generate an API key for AquatisManager or other Minecraft-related products.After completing the steps the API key will be displayed in a greyed outbox. Please keep your API key secret as it is like a password for your accoun...

We actually do offer Tebex Trials! By clicking here. You can be entitled to 30 days of Tebex Ultimate! If you already have a Buycraft/Tebex account this will not work for you.  

So you want to add a sub-user to access your console or allow a user to access your server files. This is a severe warning from us. If you know the developer or the user your trying to add is a close friend, it is safe to add them. However, if the user you're ...

Video Guide Prerequisite You will need the items below prior to starting: One Bungee Server (512MB-1GB Server) One Hub Server (1GB-2GB Server) Two or More Core Player Servers (Ex: Factions, Creative, Survival) (Any RAM) Why can't I have two servers...

This guide will show you how to access your FTP information for third-party applications like Filezilla. Only share FTP information with people you trust. Aquatis will never ask for your password. Step 1 Navigate to the Multicraft panel. Step 2 Login to t...

This guide will show you how to locate your Multicraft Server ID. Each server that is hosted under us has a specific number assigned to it that we refer to as an ID. This allows us to identify the server whenever we are troubleshooting. Step 1 Navigate to th...

Before we answer your question, let's explain some terms before! What is a Daemon? A daemon is a process that runs in the background. Our panel software often runs in the background of physical servers, this is the software that runs your Minecraft server. A...

Before we answer your question, let's explain some terms before! How does my server work? When you first purchase your Minecraft server you purchase a specific amount of ram. You may have seen it online, the start command when you launch the Minecraft server...

Step 1 Sign in to the VPS panel. VPS Panel: https://vps.aquatis.host:4083/ Step 2 Select the VPS you wish to control. Step 3 On the top right select the button of the action you wish to perform. Button Action Start/Stop the VPS This w...

Step 1 Sign in to the Billing Area. Step 2 Select the Services box. Step 3 Change the view to Active. Step 4 Select the Product that you would like to cancel. Step 5 On the left-hand side under Actions, select Request Cancellation. Step 6 ...

Step 1 Sign in to the VPS panel. VPS Panel: https://vps.aquatis.host:4083/ Step 2 Select the VPS you wish to control. Step 3 On the navigation bar, select the Settings button to view the VPS settings. Step 4 The settings page has the Change Hostn...