What services/fees should I be aware of with my colocation.
Thanks for choosing Aquatis to host your service, below we will share with you the common fee's and services we provide along with your colocation service.
Whats included with my service?
We offer the following service for free with your colocation service.
- Remote/Physical Power Cycle
- Server Receiving/Unpacking
- Initial OS Install
- Server Remote Eyes/Screen Readouts
- Standard Server Physical Inspection (when received)
- Server Inventory Audit (when received)
- Server Functionality Testing (when received)
- Physical Server Dust Cleaning (when received)
- KVM On-Demand
- Initial Server Racking
- 24/7 Server Connectivity Monitoring (Coming Soon)
Additional Services
We offer the following additional services for purchase.
- Remote Hands
- Remote System Administration
- Expedited Racking/Deracking
Remote Hands
We offer remote hands in the following 4 tiers. Pricing is billed in 15 minute increments.
| Tier |
Type |
Price |
When |
| I |
Standard |
$25/hr |
Work performed when tech is onsite completing other tasks in a queue during business hours. |
| II |
Expedited |
$50/hr | Work performed as soon as possible, skipping the queue when tech is onsite during business hours. |
| III |
Urgent |
$120/hr |
Work performed as soon as possible, skipping the queue and is during outside business hours. |
| IV |
Emergency |
$150/hr | Work is performed within 2 hours, Technician is deployed same day of emergency. |
Remote System Administration
We offer remote system administration in the following 2 tiers. Pricing is billed in 15 minute increments.
| Tier |
Type |
Price |
When |
| I |
Standard |
$50/hr |
Work is performed based on a queue. Request will be completed in a week or less. |
| II |
Emergency |
$100/hr | Work is performed within 24 hours, request skips the queue and is completed as soon as possible. |
Expedited Racking
Expedited racking is available for purchase. Below is the price chart for racking fees.
If 4 servers are delivered to the data-center, the fee will only be one time for each group of servers getting racked.
| Type |
Price |
When |
| Standard |
Free |
On server arrival, racking will be completed in a week or less. |
| Expedited |
$100 | On server arrival, racking will be completed in 24 hours. |
Deracking
Expedited racking is available for purchase. Below is the price chart for racking fees.
Price
When Standard
Free
On server arrival, racking will be completed in a week or less.
Expedited
$100 On server arrival, racking will be completed in 24 hours.