What services/fees should I be aware of with my colocation.

Thanks for choosing Aquatis to host your service, below we will share with you the common fee's and services we provide along with your colocation service.

Whats included with my service?

We offer the following service for free with your colocation service.

Remote/Physical Power Cycle
Server Receiving/Unpacking
Initial OS Install
Server Remote Eyes/Screen Readouts
Standard Server Physical Inspection (when received)
Server Inventory Audit (when received)
Server Functionality Testing (when received)
Physical Server Dust Cleaning (when received)
KVM On-Demand
Initial Server Racking
24/7 Server Connectivity Monitoring (Coming Soon)

Additional Services

We offer the following additional services for purchase.

Remote Hands
Remote System Administration
Expedited Racking/Deracking

Remote Hands

We offer remote hands in the following 4 tiers. Pricing is billed in 15 minute increments.

Tier	Type	Price	When
I	Standard	$25/hr	Work performed when tech is onsite completing other tasks in a queue during business hours.
II	Expedited	$50/hr	Work performed as soon as possible, skipping the queue when tech is onsite during business hours.
III	Urgent	$120/hr	Work performed as soon as possible, skipping the queue and is during outside business hours.
IV	Emergency	$150/hr	Work is performed within 2 hours, Technician is deployed same day of emergency.

Remote System Administration

We offer remote system administration in the following 2 tiers. Pricing is billed in 15 minute increments.

Tier	Type	Price	When
I	Standard	$50/hr	Work is performed based on a queue. Request will be completed in a week or less.
II	Emergency	$100/hr	Work is performed within 24 hours, request skips the queue and is completed as soon as possible.

Expedited Racking

Expedited racking is available

Type	Price	When
Standard	Free	On server arrival, racking will be completed in a week or less.
Expedited	$100	On server arrival, racking will be completed in 24 hours.