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I'm not receiving emails on my website?

You may have not created all the DNS records needed to properly host your website on our cPanel website services. Usually, whenever someone sends you an email to your domain, it looks for an MX record and sends the email to wherever that MX record points.

What is a DNS MX record?

A DNS 'mail exchange' (MX) record directs email to a mail server. The MX record indicates how email messages should be routed in accordance with the Simple Mail Transfer Protocol (SMTP, the standard protocol for all emails). Like CNAME records, an MX record must always point to another domain.

What do I need to do?

In this guide, we are going to show you how to add an MX record to your DNS via Cloudflare.

Your domain must be linked to Cloudflare and pointing to us via DNS records. If your website is not linked with Cloudflare, you can follow our guide here.

Step 1

Sign in to theCloudflare Billingwith Area.your personal details.

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Step 2

Select the ServicesDomain you box.wish to modify.

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Step 3

ChangeOn the viewleft tonavigation bar, select ActiveDNS.

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Step 4

Select theAdd Productrecord that you would like to cancel.create a DNS record.

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Step 5

On the left-hand"Type" side under Actions,drop-down, select Request CancellationMX.

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Step 6

Fill inIn the box"Name (required)"Briefly Describetext yourbox, reasontype for@ Cancellation" withso the purposemail ofgoes yourto cancellation.the main domain name.


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Step 7

SelectIn the Cancellation"Mail server (required)" text box, navigate to cPanel and copy the typeShared IP Address .value into the mail server box.

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"Immediate" Cancellation

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The Immediate option terminates the product/service on the same day around (8:00 PM EST/12:00 AM GMT), regardless of the service's Next Due Date.

"End of Billing Period" Cancellation

The End of Billing Period option terminatesinates the product/service on the service's Next Due Date.

Step 8

Select Submit to submit the request.

Submitting a Cancellation Request does not automatically give you a refund. If you are within the 72-hour refund period and want a refund on an eligible product, please open a ticket in our billing area.

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