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How do I open a support ticket?

Step 1
Step 1

Sign into the Billing Area.

Step 2

Select the Support icon on the side navigation bar.

Step 3

Select Open Ticket in the sub-menu that appeared.

Step 4

Select the Department that closely resembles the issue you are having.

Step 5

On the Ticket Information section on the top. Select the Related Service if applicable.

Step 6

Select the Priority of the ticket.

Low Priority
    Max ticket response time of 24 Hours. Non-urgent ticket. Problem impacting product/service that's not impacting the end users experience. Service is online/usable.
    Medium Priority
      Max ticket response time of 12 Hours. Semi-urgent ticket. Problem impacting product/service that's is slightly impacting the end users experience. Service is sick/mostly-usable.
      High Priority
        Max ticket response time of 4 Hours. Urgent ticket. Problem impacting product/service that's is completely impacting the end users experience. Service is offline/unusable.
        Step 7

        Select the Cancellation type.

        "Immediate" Cancellation

        The Immediate option terminates the product/service on the same day around (8:00 PM EST/12:00 AM GMT), regardless of the service's Next Due Date.

        "End of Billing Period" Cancellation

        The End of Billing Period option terminates the product/service on the service's Next Due Date.